Universal Orlando Resort introduce new Disability Pass requirements including having to show proof

Guests visiting Universal Orlando Resort with special needs that require

accommodations at participating attractions will now have to apply for a new disability pass from an outside vendor.

Until now guests with special needs at Universal Orlando Resort theme parks could visit guest services and request a disability pass.

A disability card was issued to guests with special needs, for example guests that cannot stand in line for a long period of time, requires ride harness or other supports, sensory sensitivities, wheelchair access, physical or mobility restrictions, require visual assistance or guidance, or special dietary needs.

This has not required a doctor’s note or other proof of disability. Neither have you had to give Universal Team Members a diagnosis of your illness, although you have had to give a reason why you require a disability pass.

If you met Universal’s requirements, you would be issued an Attraction Assistance Pass (AAP). This card contains a bar code for scanning at the parks attraction entrances, where a Team Member would give you a return time in line with the attractions current wait time, thus saving you eating in line.

But this has all changed, effective now, guests requesting attraction queue accommodations must obtain an Individual Accessibility Card (IAC) from the International Board of Credentialing and Continuing Education Standards (IBCCES) by registering online 48 hours before they visit the theme parks.

During the IAC registration, guests must upload documentation, including contact information and a statement from a medical provider, government entity, or educational support professional related to their requested accommodations.

Once all requirements for an IAC are met, a Universal Team Member will contact the cardholder to discuss their request for an attraction queue accommodation.

Only IBCCES can issue the IAC, not Universal Orlando Resort.

The IAC card is good for one year following the registration date and can be updated/renewed as often as needed.

This now means that you have to give proof of illness.

For more information about the new pass for disabilities and special needs, click here.

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